Compliance & Quality
Quality through
every stage.
Quality is part of how we support pharmaceutical partners—from order planning and transportation to warehousing and distribution across Iraq and Kurdistan.
The quality journey
Connected from
order to distribution.
Quality involvement across the operating path keeps product handling connected to partner requirements.
Order review
Align product scope, partner requirements and local market-entry needs.
Transportation
Keep quality attention connected to product movement through the supply chain.
Warehousing
Bring trained handling teams and storage infrastructure into the distribution process.
Distribution
Coordinate local distribution and commercial support across Iraq and Kurdistan.
Our approach
Practical support.
Clear responsibilities.
Our infrastructure, trained teams and regulatory coordination support quality-sensitive work across our operating network.
Storage and handling
Our warehouse footprint is 2,000 m². Storage planning must follow each product’s manufacturer-specified conditions. Before accepting temperature-sensitive products, confirm the qualified storage and transport arrangements, monitoring method and excursion response with our team. Cold-chain support is confirmed product by product.
Handling and traceability
Our quality framework calls for receipt checks, clear segregation of stock awaiting review, batch and expiry records, and first-expiry-first-out stock rotation. Product identity and dispatch records should remain connected to the supplier and receiving customer throughout distribution.
Complaints, escalation and recall coordination
Contact Mohammed Hamadameen with the product name, batch number, purchase or delivery details and a description of the concern. Quality reports are routed for assessment with the relevant operations, manufacturer and regulatory contacts. Suspect stock should be held pending review; recall scope and actions require the appropriate authorised decision and documented follow-up.
Certification and team responsibility
Certificate information, including our ISO certification, can be requested from our team. The certificate identifies the applicable standard, issuing body, scope and validity. Commercial, operations and regulatory teams coordinate partner follow-up, with Mohammed Hamadameen as the public contact for quality inquiries.
Your questions
Useful answers.
A direct next step.
How can I request supporting quality documents?
Use the supporting information links or contact our team with your company details and the purpose of your request. We can confirm which information is relevant to your review and how it can be shared.
Which storage conditions can you support?
The required temperature comes from the product’s approved storage instructions. Share those instructions with our team to confirm the relevant facility and transport arrangements. ISO certification alone does not establish a temperature range or cold-chain qualification.
How do I raise a quality question?
Contact Mohammed Hamadameen at m.hamadameen@savino-pharma.com or +964 750 111 2286, or select “Quality or Compliance” in our form. Include the product and batch details. Avoid sending patient identifiers or medical records through the general business form; ask for the appropriate private reporting route.
Let’s discuss your requirements
Quality information.
Direct communication.
Share your product scope and quality requirements with our team to explore the relevant next steps.